American Express virtual customer care work-from-home internet requirements

Minimum

25 Mbps download, 5 Mbps upload

Connection

Wired (Ethernet) required

How they check

not stated

Source

From a third-party repost of a job posting: standardresume.co, checked 2026-10-12

“Current minimum speed requirements are 25 Mbps download x 5 Mbps upload speeds”

Notes: US posting from 2019. Cable or fiber preferred; no Wi-Fi, satellite or DSL; Bring Your Own Internet with monthly allowance. Philippines hybrid posting says 'at least 25 mbps' (https://www.talentmate.com/jobs/philippines/taguig-metro-manila/customer-care-professional-us-banking-servicing/2609-5795-1037).

Do you meet it?

Run a 25-second test from where you will work, on the device you will use. You'll see a pass or fail against American Express virtual customer care's published minimum, and get a permanent result link our server measured itself, with the city it ran in. You can send that link with your application instead of a screenshot.

Testing on WiFi when they require a cable? Plug in first: WiFi is usually slower and less steady, and some employers check how you are connected.