Amazon virtual customer service work-from-home internet requirements
- Minimum
- 10 Mbps download, 3 Mbps upload
- Connection
- Wired (Ethernet) required
- How they check
- recruiters may conduct a speed test (Amazon CS application guide)
- Source
- From a job posting: www.amazon.jobs, checked 2026-10-12
“High-Speed Internet (10 MGB download / 3MBG upload or better broadband connection speed”
Notes: Colombia post; hard-wired Ethernet, no Wi-Fi. Varies by country: US 10/5 (2018 repost, https://jobspresso.co/job/customer-service-associate-2/); Philippines 50/50 fiber/DSL only (snippet of https://amazon.jobs/jobs/SF240111672, now 404).
Do you meet it?
Run a 25-second test from where you will work, on the device you will use. You'll see a pass or fail against Amazon virtual customer service's published minimum, and get a permanent result link our server measured itself, with the city it ran in. You can send that link with your application instead of a screenshot.
Test against Amazon virtual customer service's minimumTesting on WiFi when they require a cable? Plug in first: WiFi is usually slower and less steady, and some employers check how you are connected.
Welp is not affiliated with Amazon virtual customer service. Requirements change and can differ by program and country; follow the instructions in your own application. Something out of date? Tell us.
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